Privacy Policy & Data Protection

1. Information We Collect

5asec may collect personal and operational information including:

• Name;
• Mobile number;
• Email address;
• Pickup and delivery address;
• City and locality details;
• Garment service history;
• Payment references;
• Customer support records;
• Communication history;
• Social media interactions;
• IP address;
• Browser and device information;
• Approximate location information where permitted;
• Franchise enquiry information;
• Operational feedback;
• Business enquiry records.

Information may be collected through:

• Website forms;
• Order placements;
• Customer support interactions;
• WhatsApp communication;
• Social media engagement;
• Phone calls;
• Digital campaigns;
• Franchise enquiry systems;
• Operational systems.

2. Purpose of Data Collection

Information may be used for:

• Service fulfilment;
• Pickup and delivery coordination;
• Customer support;
• Quality monitoring;
• Billing and invoicing;
• Dispute resolution;
• Fraud prevention;
• Operational analytics;
• Service optimisation;
• Communication management;
• Customer relationship management;
• Loyalty programs;
• Marketing campaigns;
• Franchise and business expansion activities;
• Internal operational administration.

5asec may also use aggregated operational data for internal analysis and business improvement.

3. Operational Ecosystem & Internal Sharing

Users acknowledge and consent that information may be processed or internally shared within authorised entities supporting the 5asec ecosystem, including:

• Operational support teams;
• Logistics partners;
• Franchise support teams;
• Customer relationship teams;
• Onboarding representatives;
• Authorised consulting entities;
• CRM and communication teams;
• Technology service providers;
• Regional operational associates.

Such sharing shall be limited to operational, compliance, service-related, communication-related, or business administration purposes.

4. Marketing Communication Consent

By interacting with the platform, users consent to receiving:

• Promotional communication;
• WhatsApp updates;
• Service reminders;
• Offers and campaigns;
• Support communication;
• Loyalty program updates;
• Franchise-related communication;
• Operational notifications.

Users may request communication preferences to be updated, subject to operational feasibility and legal compliance requirements.

5. Cookies & Tracking Technologies

The website may use cookies, session technologies, analytics systems, and related tracking tools to:

• Improve website performance;
• Analyse customer behaviour;
• Optimise platform functionality;
• Enhance user experience;
• Improve campaign effectiveness;
• Maintain operational analytics.

Users may disable cookies through browser settings, although certain website functions may become unavailable or restricted.

6. Third-Party Platforms & Integrations

5asec may utilise third-party service providers for:

• Payment processing;
• Communication systems;
• Analytics;
• Customer support systems;
• CRM systems;
• Marketing automation;
• Logistics management;
• Cloud hosting.

While reasonable vendor selection standards may be maintained, 5asec shall not be responsible for independent third-party privacy practices beyond operationally reasonable controls.

7. Data Retention

Information may be retained for:

• Operational requirements;
• Legal compliance;
• Customer relationship management;
• Internal audits;
• Fraud prevention;
• Dispute handling;
• Taxation and accounting obligations;
• Business administration purposes.

Retention periods may vary depending on operational necessity and applicable legal requirements.

8. Data Security

5asec may implement commercially reasonable technical and operational safeguards to protect information against:

• Unauthorised access;
• Misuse;
• Accidental disclosure;
• Operational loss;
• Unauthorised modification.

However, users acknowledge that no internet-based system can guarantee complete security.

Transmission of information through digital systems is undertaken at the user’s own risk.

9. Franchise & Business Enquiries

Information submitted through franchise forms, dealership requests, business enquiries, onboarding discussions, or investment interactions may be reviewed by authorised representatives associated with business expansion, consulting, onboarding, operational evaluation, or relationship management within the 5asec ecosystem.

Submission of an enquiry does not guarantee approval, territory allocation, partnership rights, or commercial association.

10. User Rights & Requests

Users may request:

• Correction of inaccurate information;
• Communication preference updates;
• Customer support assistance regarding stored operational information.

Certain information may continue to be retained where operational, legal, accounting, fraud prevention, or dispute resolution obligations apply.

11. Children’s Privacy

5asec services are not intentionally directed toward individuals below the age legally permitted to enter into binding agreements under Indian law.

Users accessing the platform confirm that they possess the legal capacity required for service usage.

12. Policy Updates

5asec reserves the right to revise, modify, update, or replace this Privacy Policy at any time without prior notice.

Continued use of the platform after updates constitutes acceptance of the revised Policy.

13. Governing Law

This Policy shall be governed by applicable Indian laws, including relevant provisions of:

• The Information Technology Act, 2000;
• Digital data protection principles applicable in India;
• The Consumer Protection Act, 2019.

Any disputes shall remain subject to the exclusive jurisdiction of courts located in Faridabad, Haryana.

Contact Details

LoQal 5asec (5àsec India Franchise Consultant)
Mr. Arun Kumar
Email: [email protected]