Refund, Cancellation & Resolution

1. Order Cancellation Policy

Customers may request cancellation before operational processing begins.

Once garments are:

• Picked up;
• Tagged;
• Segregated;
• Processed;
• Cleaned;
• Dispatched,

Cancellation requests may not be accepted.

Operational charges may apply for cancelled or interrupted orders where resources, logistics, labour, or processing capacity have already been allocated.

2. Refund Eligibility

Refunds may only be considered where:

• Payment was charged incorrectly;
• Operational duplication occurred;
• Service was demonstrably not delivered;
• Approved operational exceptions apply.

Refund approval shall remain subject to internal operational verification.

Refunds shall not automatically apply merely because:

• Stains remain partially visible;
• Customer expectations differ from achievable cleaning outcomes;
• Fabric limitations restrict restoration quality;
• Garment deterioration becomes visible after cleaning.

3. Re-cleaning Requests

Customers may request re-cleaning within 24 hours of delivery where genuine quality concerns exist.

Approval of re-cleaning requests shall remain subject to garment inspection and operational review.

Re-cleaning does not guarantee:

• Complete stain removal;
• Restoration of original garment condition;
• Reversal of prior fabric damage.

Repeated or abusive re-cleaning requests may be restricted.

4. Stain Removal Limitations

Certain stains may become permanent depending on:

• Exposure duration;
• Chemical composition;
• Fabric absorption;
• Heat exposure;
• Prior home treatment;
• Fabric sensitivity.

5asec does not guarantee removal of:

• Old stains;
• Rust marks;
• Bleach damage;
• Color transfer;
• Paint marks;
• Oil-set stains;
• Chemically fixed stains;
• Perspiration damage;
• Hidden discoloration.

Some stains or fabric weaknesses may become more visible after processing.

5. Shrinkage, Color Bleeding & Fabric Reactions

Certain garments inherently carry processing risks due to:

• Unstable dyes;
• Weak stitching;
• Manufacturer defects;
• Poor fabric quality;
• Age deterioration;
• Prior chemical exposure;
• Pre-existing damage.

Despite reasonable care standards, unavoidable fabric reactions may occur during cleaning.

5asec shall not be liable for unavoidable shrinkage, color bleeding, fading, fabric weakening, or texture variation resulting from inherent garment limitations.

6. Damage & Compensation Assessment

Where compensation is considered appropriate after internal review, assessment may consider:

• Garment age;
• Purchase condition;
• Invoice availability;
• Processing category;
• Depreciation;
• Pre-existing wear and tear;
• Market value;
• Fabric condition.

Compensation decisions shall remain solely at the discretion of 5asec.

Indirect, emotional, commercial, reputational, or consequential losses shall not be compensable.

7. Claim Reporting Timeline

Customers must report:

• Missing garment concerns;
• Damage concerns;
• Delivery disputes;
• Service complaints,

within 24 hours of delivery.

Claims raised after operational closure timelines may not be accepted.

Customers may be required to provide:

• Order details;
• Photographs;
• Invoices;
• Garment information;
• Supporting evidence.

8. Delivery Delays

Delivery timelines are estimates only.

5asec shall not be liable for delays caused by:

• Weather conditions;
• Traffic;
• Operational overload;
• Technical interruptions;
• Logistics issues;
• Public restrictions;
• Labour shortages;
• Force majeure events.

No compensation shall automatically arise solely because of operational delays.

9. Unclaimed Garments

Customers are expected to collect garments or accept delivery within operational timelines.

Garments remaining unclaimed beyond reasonable operational holding periods may:

• Incur storage charges;
• Be shifted to storage inventory;
• Become subject to disposal or clearance procedures under internal operational policy.

5asec reserves the right to determine operational handling procedures for abandoned garments.

10. Fraudulent, Manipulative & Abusive Claims

5asec reserves the right to reject claims involving:

• False allegations;
• Manipulated evidence;
• Operational abuse;
• Repeated compensation misuse;
• Harassment of staff;
• Fraudulent behaviour.

Accounts associated with abusive conduct may face service restrictions or permanent suspension.

11. Final Resolution Authority

All customer service resolutions, compensation decisions, operational settlements, and claim outcomes shall remain subject to internal operational review and final approval by authorised representatives associated with the 5asec ecosystem.

12. Governing Law

The laws of India shall govern this Policy.

Any disputes shall remain subject to the exclusive jurisdiction of courts located in Faridabad, Haryana.

Contact for Refund & Delivery Issues

LoQal 5asec
Mr. Arun Kumar
Email: [email protected]